Privacy Policy

FAM Privacy Policy

By accessing or registering on the website of FAM LLC (hereinafter referred to as the Website) or making purchases, the person (hereinafter also referred to as the Client or Customer) automatically gives their consent to “FAM” LLC (hereinafter referred to as the Company) to collect, process, and use their personal data.

You can familiarize yourself with the privacy policy adopted by FAM LLC. The terms “www.fam.am” and “Company” refer to “FAM” LLC, the owner of the Website.

Personal data, according to the RA Law on Personal Data Protection, refers to any information related to a physical person that allows or may allow the identification of the individual directly or indirectly.

Processing of personal data refers to any action or set of actions related to the collection, registration, input, systematization, organization, storage, use, modification, restoration, transfer, correction, blocking, destruction, or other handling of personal data regardless of the means used (automated or otherwise).

Use of personal data refers to any action with personal data aimed directly or indirectly at making decisions, forming opinions, obtaining rights, granting rights or privileges, restricting or depriving rights, or any other purpose that results in or may result in legal consequences or impact the rights and freedoms of the data subject or third parties.

Collected and stored information includes:

Full name, address, phone number(s), email, demographic data such as age, birthdate, gender, postal code
Purchase information: names of products, amount paid, card type, payment method(s), delivery address, purchase history, favorite items, frequently viewed/purchased products, saved or wish-listed products, viewed products
Banking details relevant only when the payment is made via bank transfer. Online payments via Arca, Visa, Mastercard, Idram are handled securely; the Company does not access card details
Account registration details including email and password
Information about the location of the device used to access the Website
Operating system, browser information, device activity data including IP addresses, cookies, device and browser settings, internet service provider, session data, search queries, page and item views, and purchase history

Purpose of data use:

The primary goal is to provide secure, convenient, efficient, and personalized services. This includes:

Proper service delivery: managing orders and deliveries, supporting account functions, offering relevant products
Communication with the Customer when placing orders, calling, submitting inquiries or comments
Personalizing the Website experience based on user history and preferences

Security and legality:

Protecting the rights of the Company and Customers and ensuring property safety.

Data usage procedures:

The Company may share personal data with third parties only for order processing and delivery purposes. Shared data includes name, address, phone number—transferred only to relevant delivery personnel.

For payment processing, the Company may transfer card/payment data to the bank or financial institution it cooperates with.

The Customer may log in and share data via platforms like Facebook, Google, Instagram. Doing so involves sharing specific data with those platforms.

The Company is entitled or obliged to disclose personal data under the law or to protect its rights.

Security Measures:

We take all possible steps to ensure the safety of personal data. However, we cannot fully guarantee security for data transmitted beyond our control.

To better protect personal data, we advise:

Frequently checking your account and notifying us of any suspicious activity
Using updated antivirus software
Using strong passwords (minimum 7 characters)
Avoiding the reuse of passwords across sites
Not sharing your password with others
Locking your device
Logging out after sessions, especially on shared devices

Customer Rights:

According to the RA Law on Personal Data Protection, each customer has the right to request information about the use of their data and to request changes to outdated or incorrect information in their account.

If registered at www.fam.am, the Customer may access their profile and make updates.

Data Retention Period:

Customer data is retained as long as necessary to fulfill the purposes outlined in this policy unless a longer period is required by law.

To request correction, deletion, or suspension of data processing:

Please contact us at famdelivery8012@gmail.com with the subject line “Data correction, deletion, suspension request” and include relevant details.

Policy Changes:

FAM LLC may make permitted changes under law to the Website and this Privacy Policy, notifying customers as required by posting the updated version.

FAM LLC follows Armenian legislation strictly regarding the protection of personal data collected via www.fam.am.

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General Provisions:

This Privacy Policy governs how FAM LLC collects, uses, and stores user data through www.fam.am.

We are committed to respecting users’ privacy rights under the RA Law on Personal Data Protection and other applicable regulations.

Types of Collected Data:

We may collect the following personal information:

Full name
Phone number
Email address
Residential or delivery address
Payment details (via secure systems only)
IP address, browser type, access times, etc.

Purpose of Data Processing:

Your data may be used for:

Processing and fulfilling orders
Communicating with you
Payment and reporting purposes
Enhancing user experience and website analytics
Fulfilling legal obligations

Data Sharing with Third Parties:

We do not share your data without consent, except:

When required by law
With trusted technical partners (e.g., delivery services, payment systems) solely for service provision

Data Retention:

Your data is kept as long as necessary for the above purposes unless otherwise required by law.

Security:

We apply technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

Your Rights:

You have the right to:

Access your data
Request corrections or updates
Request deletion if data is no longer needed
Object to data processing

To exercise your rights, contact us via the details below.

If you have questions, suggestions, or wish to exercise your rights, contact us at:

[Your Name or Organization Name]

Phone: [Phone Number]

Email: [Email Address]

Address: [Real Address]