FAM LLC User Agreement on Sales, Delivery, and Provided Services

1. Definitions Used in the Document
   Within the scope of food sales and delivery services provided by FAM LLC, the following terms are used:

• The Seller is FAM LLC, which undertakes the obligation to sell high-quality and fresh food.
• The Buyer is the individual or organization that places an order for preferred food through FAM LLC’s website www.fam.am and/or through FAM LLC’s contact details or social media platforms and undertakes to pay for it.
• Sale refers to an agreement under which the Seller undertakes to provide goods or services, and the Buyer undertakes to make payment in accordance with the agreed conditions.
• Order Confirmation means the Customer confirms their order under the conditions stated on the website, including pricing and other terms.
• Payment and Settlement: An order is considered complete only after full payment has been made (including online or cash payment).
• Delivery is the process through which the Seller delivers the goods to the Customer’s selected address as per the public offer or order details. FAM LLC may carry out the delivery process either directly via its own couriers or through third-party service providers.

2. Organizing Food Ordering and Delivery via FAM LLC’s Website
   2.1. By placing an order on FAM LLC’s website, the Customer agrees that messages may be sent to them and/or a phone call may be made to their provided number to inform them of order fulfillment and status-related factors or to evaluate the service, seller, and courier quality. If the Customer disables messaging functionality, they agree to receive such updates via email.
   2.2. By placing an order, the Customer confirms they have read and accepted the rules for receiving food and delivery services from FAM LLC and fully understand the terms and implications of using the service, including pricing.
   2.3. FAM LLC reserves the right to block a Customer’s access to the service or the ability to place orders if the Customer fails to make payments for past orders or violates the terms of service.
   2.4. The Customer must provide all necessary information on the website to place an order, including personal details, full delivery address, recipient’s full name, contact information, and payment method. By clicking “Submit Order” (or similar), the Customer confirms their acceptance of FAM LLC’s terms. All data is protected in accordance with FAM LLC’s privacy policy.
   2.5. By following the instructions on the website, the Customer selects their desired products and quantities, adds them to the cart, and completes the order by clicking “Order Now” or a similar button.
   2.6. A public contract is concluded the moment the Customer clicks “Confirm and Pay” (or a similar button) in the order form. A limited time is provided to make the payment. If the payment is not completed within that time, the contract is considered void.
   2.7. After the order is placed, the Customer receives confirmation via the website or SMS, indicating that the order has been received and will be delivered within a specified timeframe.
3. Possible Cases of Order Cancellation
   FAM LLC may cancel an order in the following cases:
   3.1. If the Seller is unable to contact the Customer using the provided details.
   3.2. If the Customer is unable to fulfill the agreement.
   3.3. If the Seller cannot fulfill the order in full, they may cancel it after contacting the Customer to change the order composition. Any such changes must be confirmed by the Customer via phone or through the Service.
   3.4. The Customer must be present at the delivery address and ensure acceptance and payment for the goods. If the Customer is absent or refuses the delivery (except in the case of low-quality or non-compliant products), the order is considered canceled after a 10-minute wait, and the payment is non-refundable.
   3.5. If the delivered product is deemed unsatisfactory by the Customer, they must immediately send a photo and description of the issue to FAM LLC through the feedback form. The next steps will be determined with the Customer’s best interests in mind.
   3.6. Delivery is considered completed when the product (of appropriate quality and in accordance with the order) is handed over to the courier representative.
   3.7. Preparation and delivery times listed in the service are approximate. A delay of 15–20 minutes from the indicated time is not considered a breach.
   3.8. If the Seller is unable to fulfill the order due to a lack of confirmation, no available couriers, or other reasons, the order may be canceled and the payment refunded to the Customer.
4. Service Usage and Features
   4.1. The Seller reserves the right to restrict or block the Customer’s access to the service or certain features in case of repeated violations of this agreement or applicable regulations, or to protect legal rights.
5. Payment for Products and/or Delivery
   5.1. The Customer pays for products and/or delivery according to their order.
   5.2. The Seller provides the ability to make non-cash payments via linked bank cards but does not guarantee error-free or uninterrupted service.
   5.3. Payment can also be made to the courier (or third-party) in cash or via POS terminal. In this case, the courier acts on behalf of the Seller.
   5.4. Payment receipts are provided by the courier in accordance with applicable laws. Questions about receipts should be directed to the Seller.
   5.5. The following card details may be stored: cardholder name, card number, expiry date, security code. If valid, the card is designated as “Linked” and can be used for future payments.
   5.6. Non-cash payments are processed by authorized agents in accordance with international payment systems and banks.
   5.7. By entering and later using a linked card, the Customer confirms the card is valid, under their name, and agrees to all relevant payment rules.
   5.8. Any action performed after logging in with a username and password, including payments, is considered to be performed by the Customer.
   5.9. If the Customer disagrees with a payment or card usage, they must contact the Seller within 14 days. If a refund is approved, it will be processed to the same card within 15 business days.
   5.10. The Seller reserves the right to request verification of data and supporting documents. Failure to provide such documents may result in service suspension.
   5.11. All payment-related inquiries must be addressed to the Seller.
6. Other Terms
   6.1. The Customer confirms they are legally competent and of legal age to enter into agreements under Armenian law.
   6.2. The Seller is not liable for temporary interruptions in the Service or loss of data due to technical issues or force majeure events.
   6.3. All prices listed on the Service include VAT unless otherwise stated.
   6.4. Company Details:
   Name: FAM LLC
   Address: Republic of Armenia, Malatia-Sebastia, Mush 160
   Registration Number: 290.110.1438804
   Date of Registration: 12.02.2025
   Taxpayer ID: 01359827
   Publication Date: 19.05.2025

In the event of changes to this Agreement, the updated version will be published on FAM LLC’s website.